FURNACE FILTER ORDER QUESTIONS

FIRST REFRESH YOUR PAGE AND TRY AGAIN
PLEASE ENSURE YOUR POP UP BLOCKER IS DISABLED
COMPUTERS IN A OFFICE SETTING MIGHT BE ASSOCIATED WITH A DIFFERENT PAYPAL ACCOUNT AND WILL NOT ACCEPT YOUR ID
ANOTHER USER ON YOUR COMPUTER MIGHT HAVE A PAYPAL ACCOUNT - PAYPAL RECOGNIZES THE IP ADDRESS AND MIGHT NOT ACCEPT A DIFFERENT USER. TRY ANOTHER LOCATION'S COMPUTER (E.G. AT WORK OR LIBRARY)
YOU DO NOT NEED A PAYPAL ACCOUNT - SCROLL DOWN AND JUST ENTER CREDIT CARD INFORMATION
IF THE MESSAGE INDICATES TO CONTACT SELLER, PLEASE DIAL 416-904-4843 OR EMAIL TECHNICAL DESK

I CANNOT FIND MY FILTER

FILTERS ARE LISTED BY MODEL NUMBER. YOUR MODEL NUMBERS SHOULD BE ON THE AIR CLEANER UNIT ITSELF OR HUMIDIFIER
WE DO NOT SEARCH FILTERS BY FURNACE MODEL NUMBER.
CALL OUR OFFICE IF THIS IS NOT OBTAINABLE WITH AS MUCH INFORMATION AS POSSIBLE (E.G. DIMENSIONS (H X W X D) AND COLOUR)
WE CAN PROCESS CUSTOM ORDERS - WE WOULD NEED YOUR EMAIL AND/OR PHONE NUMBER

DO YOU ACCEPT CREDIT CARD PAYMENT OVER THE PHONE?

WE ONLY PROCESS VISA AND MASTERCARD CREDIT CARD PAYMENTS OVER THE PHONE
PLEASE HAVE READY:
- YOUR CARD NUMBER,
- EXPIRY DATE,
- THREE DIGIT # ON BACK OF CARD,
- CARDHOLDER FIRST AND LAST NAME (AS IT APPEARS ON CARD)
- CARDHOLDER BILLING ADDRESS
UNLESS WE RECEIVE ALL LISTED INFORMATION ABOVE, WE CANNOT PROCESS YOUR PAYMENT. SHIPPING ADDRESS MAY VARY FROM BILLING ADDRESS.

HOW LONG DOES MY ORDER TAKE?

FILTERS ARE SOLD ON FIRST COME FIRST SERVE BASIS
IF WE ARE AT ANY MOMENT SOLD OUT, YOUR ORDER MAY BE DELAYED A BIT - THE SHIPPING DESK WILL NOTIFY YOU BY EMAIL IF YOUR ORDER IS SUBJECT TO A DELAY LONGER THAN TWO WEEKS
PLEASE NOT CUSTOM SIZES TAKE THREE WEEKS IN PRODUCTION ALONE. ORDERS BY SIZE USUALLY TAKES A WEEK TO PROCESS.
WE ASK THAT YOU ALLOW 3 - 7 BUSINESS DAYS ON ALL ORDERS
AFTER ORDER PROCESSING, YOUR SHIPPING SHOULD TAKE ABOUT 1-3 BUSINESS DAYS THROUGHOUT CANADA
WE USE CANPAR AND HAVE SCHEDULED PICK-UPS EVERY TUESDAY AND THURSDAY.
RUSH ORDERS ARE AVAILABLE UPON REQUEST.

HOW DO YOU SHIP?

WE SHIP USING CANPAR COURIER, WHO DOES A PICK UP EVERY TUESDAY AND THURSDAY.
SALE ITEMS SHIP FROM OUR WAREHOUSE, NOT FROM STORE ON SAME DAYS. WE CAN LOOK UP THESE ORDERS FROM STORE FOR UPDATES.
RUSH SHIPMENTS CAN BE REQUESTED, A RUSH FEE MAY APPLY AND COSTS WILL DEPEND ON CHOSEN COURIER
WE ARE WILLING TO SHIP ON YOUR ACCOUNT IF YOU PREFER TO USE AN EXISTING COURIER ACCOUNT OF YOUR OWN
PLEASE NOTE CANPAR DOES NOT SHIP TO PO/BOX ADDRESSES. THESE SHIPMENTS WILL NEED TO BE SHIPPED FROM LOCAL POST OFFICE. WE WILL USE EXPEDITED SERVICE WITH SIGNATURE REQUIRED. THESE SHIPMENTS ARE ONLY DONE BI-WEEKLY, SO EXPECT SMALL DELAY IN YOUR ORDER.
SIGNATURE IS REQUIRED UPON DELIVERY, UNLESS OTHERWISE REQUESTED BY YOU - YOU MAY ADD NOTE WHEN ORDERING, OR SELECT SUCH OPTION WHERE APPLICABLE
PLEASE NOTE ALL SHIPMENTS TO APARTMENT/SUITES NEED SIGNATURE FOR SUCCESFUL DELIVERY.
IF YOU ARE NOT ABLE TO SIGN FOR YOUR PARCEL, CANPAR WILL MAKE A TOTAL OF TWO ATTEMPTS, BEFORE PARCEL IS RETURNED TO US. PLEASE TRY TO AVOID THIS, AS WE WILL NEED TO RECHARGE SHIPPING FEE TO SEND OUT A SECOND TIME. A RESTOCKING FEE WILL APPLY IF YOU REQUEST CANCELLATION IN THIS CASE. RESTOCKING FEE IS 25% OF PURCHASE PRICE.

HOW DO I KNOW MY ORDER WAS SUCCESSFUL?

YOUR PAYMENT WOULD BE SUCCESSFUL AND YOU WILL HAVE A PAYPAL TRANSACTION ID # *
PAYPAL SENDS A CONFIRMATION TO YOUR EMAIL
WE DO NOT SEND AN EMAIL CONFIRMATION FROM OUR OFFICE, BUT YOU MAY CALL US TO CONFIRM SUCCESS, JUST HAVE NAME OF PURCHASER READY.

* WE DO NOT TRACE ORDERS WITH THIS ID NUMBER, WE TRACE BY LAST NAME OR EMAIL ADDRESS

WHAT HAPPENS TO MY PERSONAL INFORMATION

PAYPAL CONFIDENTIALITY - SEE WWW.PAYPAL.COM
FILTERSCANADA ONLY KEEPS YOUR MAILING ADDRESS ON FILE FOR SHIPPING PURPOSES. YOUR EMAIL ADDRESS MAY BE STORED IN OUR SYSTEM. THE ONLY TIME WE WILL USE THIS IS WHEN WE SEND OUT PURCHASE COUPONS AND NO OTHER PROMOTIONAL REASONS. WE DO NOT GIVE YOUR EMAIL TO ANYONE.
IT MIGHT BE POSSIBLE TO LOOK UP YOUR PRIOR ORDER BY EMAIL/LAST NAME. WE SUGGEST YOU HAVE AN IDEA OF YOUR PRIOR ORDER DATE TO SPEED UP THE SEARCH.

MY ORDER HAS NOT BEEN RECEIVED YET

HAVE YOU WAITED AT LEAST 2 BUSINESS DAYS?
PLEASE EMAIL IMMEDIATELY SUPPLYING YOUR LAST NAME, ADDRESS AND FILTER ORDERED AND WE WILL RETURN YOUR EMAIL OR PHONE CALL SHORTLY LATE ORDER INQUIRY .
IF INQUIRIES ARE MADE BY PHONE, PLEASE ASK FOR FILTER ORDER DESK.
PLEASE NOTE ELECTRONIC AIR FILTERS AND BOX OF 12 QUANTITY FILTERS COULD TAKE ABOUT TWO WEEKS TO BE READY FOR SHIPMENT
CUSTOM SIZE THROWAWAY PLEATED FILTERS TAKE UP TO THREE WEEKS IN PRODUCTION PRIOR TO SHIPMENT
IF WE RECEIVED THE INCORRECT ADDRESS, OR IF NO ONE CLAIMED PARCEL (PLEASE NOTE SIGNATURE IS REQUIRED UNLESS OTHERWISE REQUESTED BY YOU), THE PARCEL WILL BE RETURNED TO US see return policy

I DID NOT RECEIVE A CONFIRMATION EMAIL

WE DO NOT SEND AN EMAIL CONFIRMATION
PAYPAL SENDS AN AUTOMATIC CONFIRMATION OF YOUR PAYMENT WITH A TRANSACTION ID NUMBER. NOTE: WE DO NOT TRACK YOUR ORDER BY THIS NUMBER BUT BY NAME.
WE WILL SEND YOU AN EMAIL NOTIFICATION IF YOUR ORDER IS EXPERIENCING A DELAY

SHIPMENTS TO USA

USA SHIPMENTS COULD TAKE ONE MONTH TO PROCESS
USA SHIPMENTS ARE SUBJECT TO EXTRA CHARGES - YOU WILL RECEIVE EMAIL WITH BALANCE DUE AND THE OPTION TO PAY OR CANCEL ORDER