FURNACE FILTER QUESTIONS

I CANNOT MAKE PAYMENT THROUGH PAYPAL

• PLEASE ENSURE YOUR POP UP BLOCKER IS DISABLED
• COMPUTERS IN A OFFICE SETTING MIGHT BE ASSOCIATED WITH A DIFFERENT PAYPAL ACCOUNT AND WILL NOT ACCEPT YOUR ID
• ANOTHER USER ON YOUR COMPUTER MIGHT HAVE A  PAYPAL ACCOUNT - PAYPAL RECOGNIZES THE IP ADDRESS AND WILL NOT ACCEPT A DIFFERENT USER. TRY ANOTHER LOCATION'S COMPUTER (E.G. AT WORK OR LIBRARY)
• YOU DO NOT NEED A PAYPAL ACCOUNT - SCROLL DOWN AND JUST ENTER CREDIT CARD INFORMATION

I CANNOT FIND MY FILTER

• FILTERS ARE LISTED BY MODEL NUMBER. YOUR MODEL NUMBERS SHOULD BE ON THE AIR CLEANER UNIT ITSELF OR HUMIDIFIER
• CALL OUR OFFICE IF THIS IS NOT OBTAINABLE WITH AS MUCH INFORMATION AS POSSIBLE (E.G.  DIMENSIONS (H X W X D) AND COLOUR)
• WE CAN PROCESS CUSTOM ORDERS - WE WOULD NEED YOUR EMAIL AND PHONE NUMBER

DO YOU ACCEPT CREDIT CARD PAYMENT OVER THE PHONE?

• WE DO NOT PROCESS CREDIT CARD PAYMENTS OVER THE PHONE
• YOU MUST PURCHASE ONLINE OR MAIL IN A CHEQUE OR MONEY ORDER PRIOR TO SHIPPING

HOW LONG DOES MY ORDER TAKE?

• FILTERS ARE SOLD ON FIRST COME FIRST SERVE BASIS
• IF WE ARE AT ANY MOMENT SOLD OUT, YOUR ORDER MAY BE DELAYED A BIT
• WE ASK THAT YOU ALLOW 3 - 7 BUSINESS DAYS ON ALL ORDERS
• AFTER ORDER PROCESSING, YOUR SHIPPING SHOULD TAKE ABOUT 1-3 BUSINESS DAYS THROUGHOUT CANADA

HOW DO I KNOW MY ORDER WAS SUCCESSFUL?

• YOUR PAYMENT WOULD BE SUCCESSFUL AND YOU WILL HAVE A PAYPAL TRANSACTION ID*
• PAYPAL SENDS A CONFIRMATION TO YOUR EMAIL

        * WE DO NOT TRACE ORDERS WITH THIS ID NUMBER, WE TRACE BY LAST NAME OR EMAIL ADDRESS

WHAT HAPPENS TO MY PERSONAL INFORMATION

• PAYPAL CONFIDENTIALITY - SEE WWW.PAYPAL.COM
• FILTERSCANADA ONLY KEEPS YOUR MAILING ADDRESS ON FILE FOR SHIPPING PURPOSES. YOUR EMAIL ADDRESS MAY BE STORED IN OUR SYSTEM. THE ONLY TIME WE WILL USE THIS IS WHEN WE SEND OUT PURCHASE COUPONS AND NO OTHER PROMOTIONAL REASONS. WE DO NOT GIVE YOUR EMAIL TO ANYONE.

MY ORDER HAS NOT BEEN RECEIVED YET

• PLEASE EMAIL IMMEDIATELY SUPPLYING YOUR LAST NAME, ADDRESS AND FILTER ORDERED AND WE WILL RETURN YOUR EMAIL OR PHONE CALL SHORTLY    LATE ORDER INQUIRY
• PLEASE NOTE ELECTRONIC AIR FILTERS COULD TAKE ABOUT TWO WEEKS TO BE READY FOR SHIPMENT
• CUSTOM SIZE THROWAWAY PLEATED FILTERS TAKE TWO TO THREE WEEKS TO BE READY FOR SHIPMENT

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